Support

Email office@portiqapp.com and we will get back to you within two business days. It helps if you include your building, your unit, and what phone you are using.

Work through these in order — the first two cover most cases:

• Check that notifications are enabled for Portiq in your device settings. On iOS: Settings → Portiq → Notifications. On Android: Settings → Apps → Portiq → Notifications.
• On Android, make sure battery optimisation is switched off for Portiq. Aggressive power saving is the most common reason a call never arrives.
• Confirm your phone has a working internet connection.
• Sign out and back in — this re-registers your phone for calls.

• Check with your property manager that you have permission to open that particular gate — access is granted per gate, not per building.
• For Bluetooth “nearby door” unlocking, make sure Bluetooth is on and you are within a few metres of the gate.
• If the gate hardware is offline, opening will fail for everyone. Your property manager can see the gate’s status.

Use Forgot password and we will email you a reset link. It expires in one hour.

Invitations are sent by your property manager. Check your spam folder first, then ask them to resend it — invitation links expire.

Open the Portiq app, scroll to the bottom of the home screen, and tap Delete account. You will be asked to confirm; the deletion is immediate and cannot be undone. If you are the only owner of a unit, make someone else an owner first.

If you cannot get into the app, email office@portiqapp.com from the address on your account and we will do it for you. See our Privacy Policy for exactly what deletion removes.